B2B SaaS · Series B8 weeks ago
Support triage agent → Zendesk
Replaced a brittle Zapier+OpenAI flow with a routed agent that classifies, drafts, and escalates. Cut median first-response by 64%.
−64%
FRT
−38%
Cost
6 wk
Shipped
RouterA2A is an AI Workflow Routing & Agent Integration Studio. We diagnose what's blocking your agents from production — then build the gateway, policies, and workflows that get them shipped safely.
A Friday-afternoon Cursor prototype is not a Tuesday-morning production system. The gap between "look what it can do" and "we trust it with customer data" is where most agent projects quietly die.
Most teams wire agents directly to model APIs and tools. One vendor outage, one prompt-injection, one bad tool call and the whole flow falls over with no observability and no rollback.
Agents call tools that touch CRM, email, billing, and customer PII — but there's no central place to define what they can do, who approved it, or what they actually did last Tuesday at 2:14am.
No per-route budgets, no model-fallback strategy, no caching. The same query hits Opus four times because nobody pinned a cheaper default. The CFO finds out before you do.
Think of RouterA2A as the load balancer of the agent stack. Your agents talk to it. Your tools talk to it. It enforces policy, picks the right model for the job, falls back gracefully, and logs everything — so you can ship without praying.
The same gateway we deploy for clients, as a product. Register your agents, connect your MCP servers, and give every MCP client one endpoint, with policy and an audit trail built in.
Register A2A agents from their agent cards, watch their health, and scope which projects and keys can call them.
Your MCP servers and your A2A agents behind one URL per project. Claude, Cursor, and any MCP client see them all as tools.
Scoped API keys, per-tool on/off switches, and an event log of every call your agents make.
# tools/list on https://routera2a.com/mcp/<project-id>
hubspot.search_contacts # from your MCP servers
zendesk.create_ticket
a2a.list_agents # A2A bridge
a2a.send_task
a2a.get_taskPut one agent workflow behind the router and see every call it makes.
For teams running agent workflows that customers depend on.
For organisations that need roles, SSO, and an audit trail compliance can read.
We're opening the self-serve platform to a small group first. Leave your email and we'll send an invite when your spot opens.
Want it running sooner? The AI Workflow Audit maps your agents, tools, and routes, and the Build Sprint ships them on the platform.
Book an audit insteadFixed scope. Fixed price. Clear deliverables. We start with a diagnostic, then build the pieces that close the gap.
We audit your current AI stack, map the workflows, and deliver a prioritized roadmap. Best place to start.
We pick one workflow from the audit roadmap and ship it. End-to-end implementation, evals, and handover.
We run the routing layer for you. Policy, cost guardrails, on-call, model upgrades, and quarterly evals.
Every project is custom, but most engagements start with one of these patterns. Each takes 4–8 weeks from kickoff to production.
Inbound form → enrichment agent → CRM owner routing → Slack handoff. Cuts SDR triage time in half.
Zendesk / Intercom → intent + sentiment classification → suggested reply or escalation. Human approves, agent learns.
Browser + retrieval + memory. Produces sourced briefs for sales, recruiting, due diligence — with human review gates.
CRM activity → context-aware draft → tone & compliance check → SDR approves → send via email tool.
Approvals, expense classification, vendor onboarding, IT requests. n8n + Slack + RouterA2A policy layer.
Company-wide RAG over Notion, GDrive, Confluence, Slack. Permissioned per user, cited, and evaluated weekly.
We don't lock you into one vendor. The gateway sits between your agents and any model, tool, or workflow — so you can swap, A/B, and fall back without code changes.
Policy-as-code, PII redaction, scoped tool access, full audit trails. The things compliance asks about before they let agents touch production.
Fixed-scope engagements with deliverables you can put on a slide. No surprises, no scope creep, no $400/hr nobody approved.
Every engagement ends with your team owning the runbooks. We can stay for governance if you want — but we won't make ourselves load-bearing.
Every workflow ships with a regression suite. When the next model drops, you'll know in an hour whether to migrate — not after a customer complaint.
A 42-point diagnostic we use on every audit. Score your stack across routing, governance, evals, cost control, and human-in-loop. PDF + Notion template.
We publish a redacted log of every project. Real workflows, real numbers, real tradeoffs.
Replaced a brittle Zapier+OpenAI flow with a routed agent that classifies, drafts, and escalates. Cut median first-response by 64%.
Multi-step research agent over 200+ sources per brief, with citation gates and editor review. Replaced 2 FTE of manual prep.
Existing 30+ n8n workflows, no audit log, no PII policy. Added gateway, redaction, and per-route budgets without rebuilding flows.
Every engagement is fixed-scope and fixed-fee. The Audit is the only path in — it's how we both decide if there's a fit.
Map your stack, score your risk, get a 90-day roadmap. Credit applied if you proceed to Build.
Pick one workflow from the audit. We ship it end-to-end with evals, observability, and runbooks.
We run the routing layer for you. On-call, policy reviews, model upgrades, quarterly evals.
Two weeks. $2,500. A clear, written map of what's blocking your agents from production — and the fastest path through it.